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Customer Service

Shipping & Delivery
We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. We also know that you want to save money, so you'll find FREE shipping on orders over $75.00-- on almost every one of our products! For in stock items purchased online or by phone, we do our best to have a handling time of about 3-10 business days, unless otherwise stated. We ship within the continental US for FREE for most items, unless otherwise stated. Our shipping method for this service is Ground, and cannot be substituted for expedited service with no additional fees. Please note that many of our products requires assembly due to the size of the item, fragility, etc. At this time, we ship within the US and its territories, and not outside of the US. While we make every effort to keep all listed merchandise in stock, occasionally we are sold out of a certain item. If we are out of stock on an item you have ordered, we will send you an e-mail update as quickly as possible. It will then be your choice to proceed and keep the order in place or cancel it.
Privacy & Security
Please refer to our Privacy Policy page by clicking here.
Returns & Replacement Policy
Please visit our Return Policy page by clicking here.
Cancellations
We may only cancel entire or partial orders within one hour from the time the order is placed. In the event an item on your order is back-ordered or temporarily out of stock, we can only cancel an order for an advertised out-of-stock item that has not yet shipped. In effort to ship our products immediately, we do have this strict one-hour time frame to change, modify or cancel orders-- as they are sent to vendor or warehouses for processing and cannot be modified without penalties. Please call our customer service department immediately, and an associate will assist in your request if you should have any questions or concerns. Cancellation requests are simply requests, and cannot be confirmed until you contact our customer service department and receive a confirmation email thereafter of your canceled product(s). Any recipient that refuses the delivery of merchandise for whatever reason will also be subject to our standard returns policy, in addition to a 25% restocking fee for refusal and return shipment of refused goods. Once an item has been processed or shipped, it cannot be canceled and you will have to process a general return in the future if you no longer want the merchandise.
Ordering
You may place your order online easily by using our Guest feature, or creating an account for order status updates. You may also place your order by phone by contacting us at (347) 850-3264. For those who prefer to shop online while maintaining a personal level with our representatives, you may also purchase through our secure Live Chat feature for your convenience.
Payment, Pricing & Promotions
We accept the following payment options to our customers:

  • MasterCard
  • Visa
  • American Express
  • Discover (Novus)
  • PayPal
  • Check
  • Money Order
  • Wire/Bank Transfer

Custom orders which may take anywhere from 4 or more weeks to produce will require a 50% deposit upfront, paid with any of the above payment methods. Once a custom order is ready to ship and we notify you to collect payment, your balance must be paid in the form of one of the following methods:

  • Check
  • Money Order
  • Wire/Bank Transfer

Please note: We cannot accept credit cards for orders billed outside the US or Canada. Please contact us to inquire about our bank transfer details.

It is assumed that any order will be charged in full at the time it is placed, unless otherwise noted. Since we ship from multiple distribution centers, the items on your order may arrive at separate times.
We are happy to offer our customers a 115% Low Price Guarantee! If you find the same product that we have for sale and see a lower advertised price for the identical product, we will beat their price by an additonal 15% of the difference in price. This offer applies only to authorized distributors of the manufacturers we carry, for the same advertised product with item number displayed conspicuously, not to flash sale websites or auction sites, and a pric which is advertised and not a promotional offer taken off at checkout or by phone. Sorry, price adjustments are not accepted on processed or shipped orders..

Viewing Orders
You may view your purchase history by logging into your account that you created online during checkout or at a previous time. If you did not create an account and wish to set one up, you may simply contact our customer service deparment by email or phone and ask them to create an account for you, and we will easily link it to your order history. With any order placed online or by phone, you will receive email confirmations with the summary of your order, as well as notifications to alert you the processing nature of your order (ie: processing, shipped, backorders, partially shipped, etc.)
Updating Account Information
If you have set up an account and wish to update your information (ie: address, telephone number, etc.) please login to your account and follow the directions how to update this information. Unfortunately, email addresses cannot be updated, but may be linked to a new account by contacting customer service.

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